No worries! If you haven’t received your confirmation email, follow these steps:
- Check your spam or junk folder—sometimes confirmation emails are filtered there.
- Use our Online Order Lookup Tool to access your tickets.
- Enter the email address and phone number used during booking.
- Make sure the phone number is entered in the same format used at checkout (including any country code, if applicable).
If you're still unable to retrieve your tickets, please fill out our online support form and a member of our team will assist you.
📌 Tip: If you’re visiting soon, you can also bring the card used for payment and a valid photo ID to the Admissions Desk, and our team can help locate your booking on-site.